Privacy Policy

ney4d operates Indonesia's premier English-language online betting platform, providing sports betting, live casino games, slots, and specialty products including togel (Indonesia's traditional numbers lottery) to adult players across Jakarta, Surabaya, Bandung, Bali, Yogyakarta, and beyond. In delivering these services, ney4d necessarily processes certain personal data about the players who use the Platform.

ney4d takes its data-protection obligations seriously. This Policy is written in plain, accessible English so that you can clearly understand what happens to your personal data — from the moment you visit our site through to account closure and beyond. We encourage you to read it in full alongside our Terms & Conditions.

This Policy applies to all data collected through the ney4d website (https://ney4d.vip), our customer support channels, and any promotional or marketing communications we send to you. It does not apply to third-party websites that may be linked from our Platform; those sites operate under their own privacy policies.

For the purposes of this Policy, the following terms carry the meanings set out below:

ney4d collects only the data that is reasonably necessary to operate the Platform, comply with regulatory obligations, and deliver a personalised, secure betting experience. The categories of Personal Data we collect are as follows:

ney4d does not intentionally collect any special-category data (such as health data, racial or ethnic origin, religious beliefs, or political opinions). If you voluntarily disclose such information in a support interaction, it will be used solely to resolve your query and will not be retained beyond that purpose.

4.1 Directly from You. The majority of your Personal Data is provided directly by you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with promotional offers. You are in control of what you provide at each of these touchpoints.

4.2 Automatically. When you visit or use the Platform, our systems automatically collect Technical Data and Behavioural Data. This includes cookies, server logs, and analytics tools that record how you navigate the site, which games you play, and how long your sessions last. This data is collected to maintain platform security, optimise performance, and detect fraudulent activity.

4.3 From Third Parties. In limited circumstances, ney4d receives Personal Data from third parties, including:

• Identity verification service providers used to cross-check KYC documents;
• Payment processors and banking partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) who confirm transaction status and account ownership;
• Fraud-prevention and anti-money-laundering screening services that flag sanctioned or high-risk profiles;
• Responsible gaming databases maintained by recognised self-exclusion registries.

In each case, ney4d ensures that the third-party source is contractually bound to provide data lawfully and in compliance with applicable data-protection standards.

ney4d processes your Personal Data only for clearly defined, legitimate purposes. The table below maps each processing purpose to the data categories involved:

ney4d does not use your Personal Data to make fully automated decisions that produce significant legal effects on you without human review. Where automated processes flag an Account for investigation (e.g., fraud detection), a trained member of our compliance team reviews the case before any action is taken.

ney4d relies on one or more of the following legal bases when processing your Personal Data:

• Contractual necessity: Processing required to create and operate your Account, process transactions, and deliver the services you have contracted for under our Terms & Conditions.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) regulations, KYC obligations, sanctions screening, and record-keeping requirements imposed by our licensing authority.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Processing of your data for direct marketing communications, non-essential cookies, and personalisation features — where you have given us clear, informed consent and retain the right to withdraw it at any time.

7.1 Service Providers (Processors). ney4d engages carefully vetted third-party service providers to perform functions on our behalf. These providers act as data processors under binding data-processing agreements and may only process your data in accordance with ney4d's instructions. Categories of processors include:

• KYC and identity verification platforms;
• Payment gateway and banking integration providers;
• Cloud hosting and infrastructure providers;
• Customer support and live-chat software vendors;
• Fraud-detection and cybersecurity services;
• Email and SMS notification delivery services.

7.2 Game Software Providers. ney4d's games are powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios may receive anonymised or pseudonymised session data required to operate their game engines and RNG certification audits. They do not receive your full identity or financial data.

7.3 Regulatory and Legal Authorities. ney4d may disclose Personal Data to law enforcement agencies, regulatory bodies, tax authorities, or courts where required to do so by applicable law, court order, or in connection with AML investigations. ney4d will, where legally permitted, notify you of any such disclosure.

7.4 No Commercial Data Sales. ney4d does not sell, rent, exchange, or otherwise transfer your Personal Data to any third party for that party's own independent commercial or marketing purposes. This commitment is absolute and applies regardless of the commercial value of the data concerned.

8.1 Retention Periods. ney4d retains your Personal Data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Our standard retention schedule is as follows:

8.2 Deletion and Anonymisation. At the end of the applicable retention period, Personal Data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregated statistical analysis and platform improvement purposes.

ney4d implements a multi-layered security architecture to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ney4d's servers;
• AES-256 encryption at rest for all sensitive Personal Data stored in our databases;
• Bcrypt password hashing — your account password is never stored in recoverable form;
• Two-factor authentication (2FA) available for all player accounts as an optional but strongly recommended security layer;
• Role-based access controls ensuring that only authorised ney4d personnel can access Personal Data, and only to the extent required for their specific function;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
• 24/7 intrusion detection monitoring with automated alerts for anomalous access patterns;
• Strict vendor security vetting — all third-party processors are required to demonstrate compliance with recognised information security standards before engagement.

In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, ney4d will notify you without undue delay via your registered email address and will take all necessary steps to contain the breach and mitigate harm.

10.1 What Are Cookies. Cookies are small text files placed on your device when you visit the Platform. They allow the site to recognise your device across sessions, maintain your login state, and gather anonymised usage analytics. ney4d uses the following categories of cookies:

10.2 Managing Cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to log in and use the Platform. Disabling performance or functional cookies will not prevent you from accessing core betting features.

10.3 Other Tracking Technologies. In addition to cookies, ney4d may use local storage, session storage, and server-side log analysis to collect Technical and Behavioural Data as described in Section 3. These technologies serve the same security and performance purposes as cookies.

As a player whose Personal Data is processed by ney4d, you hold the following rights with respect to your information. To exercise any of these rights, contact our Data Protection team at support@ney4d.vip with a clear description of your request. We will respond within 30 calendar days of receiving a verified request.

Where ney4d is unable to fulfil a data rights request — for example, because retention is required by law — we will explain the reason clearly and advise on any available alternatives. ney4d does not charge a fee for standard data rights requests.

12.1 Age Restriction. ney4d is strictly an adult platform. No person under the age of 21 may register an Account or use the Platform's betting services. ney4d does not knowingly collect Personal Data from individuals under 21 years of age.

12.2 Discovery of Minor's Data. If ney4d discovers or is notified that Personal Data has been collected from a person under 21, all data relating to that individual will be deleted promptly, the Account will be permanently suspended, and any funds will be returned to the deposit source following verification. If you believe a minor has created an Account on our Platform, please contact us immediately at support@ney4d.vip.

12.3 Parental Controls. ney4d strongly encourages parents and guardians to make use of internet filtering tools and parental-control software to prevent underage access to online gambling platforms. Information on responsible gaming and parental controls is available on our Responsible Gaming page.

13.1 Cross-Border Processing. ney4d's infrastructure and some of its third-party processors may be located outside of Indonesia. Where your Personal Data is transferred to servers or entities in other countries, ney4d ensures that appropriate safeguards are in place to maintain the equivalent level of data protection you would expect under applicable Indonesian data-protection standards.

13.2 Safeguards. Safeguards used for international transfers include contractual clauses requiring the recipient to apply data-protection standards consistent with this Policy, and ney4d's preference for processors who operate under internationally recognised security certifications (ISO 27001, SOC 2 Type II).

13.3 No Indiscriminate Transfers. ney4d does not transfer Personal Data internationally beyond what is strictly necessary to operate the Platform's technical infrastructure and deliver the contracted services. Sensitive KYC documents are stored on servers subject to the highest available security controls and are never transferred to jurisdictions that do not provide adequate protection.

14.1 Right to Update. ney4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The version number and effective date at the top of this document will be updated with each revision.

14.2 Notification of Material Changes. Where changes are material — for example, a new category of data collection or a new sharing arrangement — ney4d will notify registered players via email to their registered address at least 7 days before the changes take effect. For minor clarifications or corrections, the Policy may be updated without individual notification, but the effective date will be revised.

14.3 Continued Use. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and close your Account before the changes come into effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ney4d processes your Personal Data, please contact our Data Protection team through the channel below. We are committed to handling every privacy inquiry with care and responding within the timeframes set out in Section 11.

For immediate account-related concerns — such as suspected unauthorised access or a data breach — please contact our live chat support team available 24 hours a day, 7 days a week via the Platform. Our Indonesian-speaking agents are on hand to assist you in real time.

For concerns that remain unresolved after ney4d's response, you may escalate to the relevant supervisory authority in our licensing jurisdiction. Details of the competent authority are available upon request from our Data Protection team.